Questions, answered
What size are the mats?
31.5 inches square (80 cm) — sized for American mahjong on a standard card table. It covers the table edge to edge with room for four racks, discards in the middle, and the pot.
2mm or 3mm — which should I choose?
Both play identically and both come with the carrying bag. The 2mm is lighter and folds smaller — right for the group that rotates houses. The 3mm adds cushioning and makes tile-shuffling noticeably quieter — right for the permanent table, or for anyone who has ever been shushed mid-shuffle.
How long until it arrives?
Plan for about 3 to 5 weeks after ordering. Your mat is made to order, then ships from our printing partner overseas with tracking. US shipping is included in the price.
Production, transit and customs can vary. If your mat is a gift with a date attached, order well ahead.
What if something is wrong with my mat?
If it arrives misprinted, damaged, or defective — or the wrong design or the wrong size — email us photos within 30 days of delivery and we’ll remake it or refund it. No need to ship anything back. The full refund policy is here.
How do I clean and store it?
Spot-clean with a damp cloth and a little mild soap, then air dry flat. Don’t machine-wash or iron it. Fold along the original creases and keep it in its bag between games — the crease lines relax flat within a few minutes on the table.
Do you ship outside the United States?
Not yet — US addresses only for now. You can enter a gift recipient’s US address at checkout.
Anything else? Email mxmcgeorge@gmail.com — a person reads every message and replies within one business day.