Refund policy

Every mat is printed to order, so all sales are final — except when something is actually wrong. Here is exactly what that covers, with nothing hidden in the fine print.

What we make right

Email us within 30 days of delivery and we will remake or refund your mat if:

• It arrived misprinted, damaged, or defective.
• You received the wrong design or the wrong size.
• The personalization printed differently from what you entered at checkout.
• The package was confirmed lost in transit (claim within 30 days of the estimated delivery date).

Include clear photos of the problem — that is all we need. You never have to ship a mat back. Approved replacements go into production within 1 business day; approved refunds are issued to your original payment method within 3 business days.

What we cannot cover — honestly

We would rather tell you this before you order than surprise you after:

• Small variations in colour, position, or size. Each mat is heat-transfer printed, and slight variation between your screen and the finished cloth is inherent to the process. If the difference is more than slight, send photos; that is a defect, and defects are covered.
• An incorrect shipping address entered at checkout. Please double-check it — we print the label from exactly what you type.
• Change of mind on a personalized mat. Once your names are printed into the border, the mat cannot go to anyone else.

How to start a claim

Email mxmcgeorge@gmail.com with your order number and photos of the issue. A person reads every message and replies within one business day.